Branch2 Intelligence
Estimated quarter of homeowners had problems with recent repair jobs – survey
Key takeaway
Citizens Advice survey: 4.8M UK households report shoddy home repairs, unsafe work, and stressful disputes.
- Step 11st-order: Citizens Advice survey reveals 4.8M households with poor repair experiences, eroding trust in the sector.
- Step 22nd-order: Consumers increase vetting, seek trusted brands or platforms, raising switching costs for unverified tradespeople.
- Step 33rd-order: Potential regulatory response (e.g., mandatory accreditation) increases compliance costs for SME tradespeople.
Source: Independent Business
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