Branch² Intelligence

Mortgage firms record highest complaint rates across financial services - The Intermediary

UK · 2026-09-30

Key takeaway

FCA complaints data analysed by Huntswood shows home finance firms have the highest average complaint rate at 14.31 per 1,000 customers.

  1. Step 1 · The triggerFCA complaints data shows home finance firms have the highest average complaint rate at 14.31 per 1,000 customers, with mortgage businesses filling 14 of the top 30 firms by complaint rate
  2. Step 2 · Knock-onelevated complaint rates and FCA scrutiny push lenders to increase spending on complaints handling, remediation and customer-service outsourcing
  3. Step 3 · Knock-onHuntswood's complaints, remediation and customer-service outsourcing revenue rises as lenders respond to the complaint-rate findings
  4. Step 4 · Reaches youas Huntswood's parent, ResultsCX benefits indirectly from any uplift in Huntswood's outsourcing demand and revenue

The trigger is reported by the source below. The steps that follow are Branch²’s traced reasoning — how the shock could reach a business like yours, not a prediction.

Source: Google News UK Business

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This is automated analysis for information only. It is not investment advice, not a recommendation, and not a solicitation to buy or sell any security. Branch² is not authorised or regulated. Do your own research.