Branch2 Intelligence
Virgin Media fined £28m for preventing customers from cancelling contracts
Key takeaway
Ofcom fines Virgin Media £28m for blocking customer cancellations over 3 years.
- Step 1Ofcom fines Virgin Media £28m for blocking cancellations.
- Step 2Virgin Media incurs compliance and remediation costs, reducing free cash flow.
- Step 3Competitors (BT, Sky) gain as customers switch; telecom SMEs face higher compliance standards.
Source: BBC News — Business
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